Terms of business
The contract between you and us for a website build, the care plan, or the search and AI visibility retainer. Plain English where possible. These terms are not legal advice and you should have your own adviser review them.
1. The parties
"We" and "us" means WDL Digital Ltd, company number 12944648, registered in England and Wales, registered office 124 City Road, London, EC1V 2NX, trading as Full Rooms Websites. "You" means the client named in the quote.
2. The contract
A contract is formed when you accept a quote by email or message and pay the initial payment. The quote, these terms and the page plan together form the whole agreement. Anything not in writing is not part of it.
3. Website builds
3.1 The package, price, page list and timescale are those in the quote. The price is fixed unless you change the scope in writing, in which case we quote the change before doing it.
3.2 Payment: 50% on acceptance (the "initial payment"), 50% on completion, before the site goes live. The initial payment is non-refundable because design work begins on receipt.
3.3 Two rounds of revisions are included at the design stage and two at the build stage. Further rounds are quoted before they start.
3.4 Timescales run from the date your brief is complete. Delays in supplying content, approvals or access extend the timescale by the same period.
3.5 Delivery method: plain HTML, CSS and JavaScript files, hosted on a content delivery network, with no proprietary platform. We may use design templates or components as a starting point where appropriate.
3.6 Browsers: the site is tested on current versions of Chrome, Safari, Edge and Firefox on desktop and mobile.
4. Content and consent
4.1 You are responsible for the accuracy of content you supply, including fees, hours, Ofsted status and policies, and for holding parental consent for any image of a child you ask us to publish. We will not publish an image of a child without your written confirmation that consent is on file.
4.2 We will not publish any testimonial, statistic, award or claim that you cannot substantiate. If asked to, we will decline and propose an alternative.
5. Professional regulation
Compliance with the EYFS, Ofsted requirements, the DfE funded childcare guidance, the CAP Code and UK GDPR rests with you as the regulated provider. We build to published guidance and raise anything we notice, but we do not give regulatory advice and you should check with your local authority or adviser.
6. Domain, hosting and ownership
6.1 On completion and full payment the website files are yours. A development credit and link in the footer is included by default and removed free of charge on written request.
6.2 Domains we register are registered in your name where the registrar allows, otherwise as your agent, and are transferred to you free of charge on request or when the care plan ends.
7. Care plan and retainers
7.1 The care plan (£50 a month) and the search and AI visibility retainer are rolling monthly services, invoiced monthly in advance, and are additional to the build price.
7.2 Either party may end either service on 30 days written notice. There is no minimum term and no exit fee.
7.3 Prices for rolling services may change at most once in any 12 months, with 30 days written notice.
7.4 The care plan covers domain, hosting, technical updates, security monitoring, backups, one mailbox and one minor change (under about 30 minutes) each year. Other changes are quoted.
7.5 Revisions on a build are as set out in clause 3.3.
8. No guarantee of outcomes
We do not promise any search ranking, AI citation, traffic, enquiry or occupancy outcome. These depend on third-party systems outside our control. We promise the work described in the quote, done properly and reported honestly.
9. Data protection
9.1 Where we process personal data on your behalf (for example enquiry form submissions) we act as your processor and you are the controller. We process only on your documented instructions, keep it confidential, apply appropriate security, use sub-processors (our hosting and form providers) only under written terms, assist with data subject requests, notify you without undue delay of any personal data breach, and delete or return the data at the end of the service.
9.2 Our own processing of your contact details is described in the privacy policy.
10. Liability
Our total liability under a contract is capped at the fees paid by you in the 12 months before the claim. We are not liable for indirect or consequential loss. Nothing excludes liability for death or personal injury caused by negligence, or for fraud.
11. Ending a build
You may end a build at any time in writing. Work done to that date is charged at the quoted rate and the initial payment is retained. We may end a build if invoices are unpaid 30 days after the due date, or if you ask us to publish something we consider unlawful or misleading.
12. General
These terms are governed by the law of England and Wales. If any clause is found unenforceable the rest stand. Notices are valid by email to the addresses in the quote.